Councillor speaks out after TSB announcement to close Stornoway branch

A total of 36 branches will close across the UK between this September and May next year. It has already closed 10 branches across the country over the past 12 months.

The high street firm said a fall in the number of people using its branches had prompted the move, but added the decision “had not been taken lightly”.

Councillor Crichton, said: “This news from the TSB is hugely disappointing and a blow to high street, face-to-face services in the town of Stornoway. 

"I appreciate that there is an on-going transition from face-to-face services to digital services, but it is important that we safeguard services for those whose first choice is to visit the bank and undertake their business within the branch. 

“There are a range of issues to be discussed with the TSB, not least how their proposed “pop-up” service is going to operate in practice and how their video banking and digital services will operate for customers who do not have access to the appropriate technology.  I will be seeking to meet and engage with TSB management to get further information and explore how the retention of branch services can be maximised.”

Councillor Crichton also expressed concern over the loss of Western Isles-based jobs because of the branch closure.

He said: “The TSB Stornoway branch has provided employment for local professionals for years. I am concerned the closure of this branch will see the migration of these jobs to mainland bases or to remote positions that do not guarantee employment for individuals based in the Western Isles. I am aware of ongoing discussions with unions and would encourage TSB to provide further clarity on this point.”

When the news first broke, Highlands and Islands MSP Jamie Halcro Johnston said: "As branches disappear, those living in our rural areas and on our islands are often left with limited or no alternative for their banking needs.

"The banking sector and government must do more to work to keep branches open or, if that is not possible, promote the establishment of banking hubs to meet the needs of those who need a face-to-face service."