What compensation is available for damage caused by Storm Eowyn - and how to claim it
Power bosses have revealed details of how people can claim compensation for issues caused by Storm Eowyn as support services are rolled out.
A large welfare operation has been rolled out today to support customers in places still cut off.
Welfare teams from SSEN have been on site to make sure people have had access to free hot food and drink since breakfast time on Saturday. Calls have been made to check in on vulnerable customers, both in person and over the phone, and details of compensation available have been issued.
On Monday, SSEN will provide warm spaces and hot food and drink provision in communities while customers await reconnection, including in Tarbert, Lochgilphead, Dunoon, Colintraive, Glendaruel, Inveraray, Islay and Campbeltown from midday.
These will either be mobile vans or through a tie-in with local businesses, with most open now. More details will be made available on Scottish and Southern Electricity Networks’ Facebook page.
Read More
As part of SSEN’s own support package, customers without power for more than 12 hours are entitled to £30 per person for every day off supply, to cover the cost of food and drink. People should keep hold of their receipts and claim costs back by clicking here.
In addition, customers on our Priority Service Register can claim reasonable costs for alternative accommodation if they’re without power for over 24 hours. Support with booking accommodation can be provided if needed. If a power cut lasts beyond 48 hours, all customers can benefit from this support. Customers can claim this in the same way as food and drink.
Customers who experienced a power cut due to this storm may be entitled to compensation.
As set by Ofgem’s Guaranteed Standards, Éowyn’s severity means that customers who have been without power for more than 48 hours will be entitled to £85 compensation, and a further £40 for every additional six hours past this point.
Customers don’t need to claim for this or contact SSEN; it will be issued automatically in the coming weeks.
Sign up to our daily Newsletter
Permission Statement
Yes! I would like to be sent emails from West Coast Today
I understand that my personal information will not be shared with any third parties, and will only be used to provide me with useful targeted articles as indicated.
I'm also aware that I can un-subscribe at any point either from each email notification or on My Account screen.
You may also like
Sign up to our daily Newsletters
Permission Statement
Yes! I would like to be sent emails from West Coast Today
I understand that my personal information will not be shared with any third parties, and will only be used to provide me with useful targeted articles as indicated.
I'm also aware that I can un-subscribe at any point either from each email notification or on My Account screen.
© 2025 Wyvex Media Limited.